tk669 Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") describes how tk669 ("tk669", "we", "us", "our"), the operator of the online betting and casino platform at https://tk669.io, collects, uses, stores, discloses, and otherwise processes the personal data of individuals ("you", "Player", "User") who access or use the tk669 platform, including its website, mobile interface, and any associated services.

This Policy applies to all registered players and to visitors who browse the tk669 platform without registering. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions in matters specifically relating to data privacy, this Policy shall take precedence.

tk669 operates from an international jurisdiction and serves players primarily located in Bangladesh. We take our data obligations seriously and apply internationally recognised privacy standards to all processing activities, regardless of the location of our servers or corporate entity.

2 Data We Collect

2.1 Data You Provide Directly

When you create a tk669 account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you provide us with personal data including:

• Full legal name as it appears on your national identity document;
• Date of birth (used to confirm you are 21 years of age or older);
• Residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh);
• Mobile phone number and email address;
• Mobile wallet identifiers for bKash, Nagad, Rocket, or Upay accounts used for deposits and withdrawals;
• Government-issued identity document numbers (NID, passport) and supporting document images submitted for KYC;
• Any information you voluntarily provide in support communications or feedback forms.

2.2 Data We Collect Automatically

When you access the tk669 platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies:

• Internet Protocol (IP) address and approximate geographic location derived from it;
• Device type, operating system, browser type, and version;
• Session identifiers, login timestamps, and session duration;
• Pages visited, game sessions initiated (cricket betting, slots, Kalaka Bingo, Plinko, live casino), bet amounts placed, and wagering patterns;
• Referral source (how you arrived at the tk669 platform).

2.3 Data From Third Parties

tk669 may receive personal data about you from third-party service providers engaged to assist with identity verification, fraud prevention, and payment processing. This data is processed in accordance with this Policy and is limited to what is necessary for the specific purpose for which it was shared.

3 How We Collect Data

tk669 collects personal data through the following primary channels:

• Registration forms — when you open your tk669 account and provide your personal details;
• KYC submission portals — when you upload identity documents and verification selfies;
• Payment processing interfaces — when you initiate deposits or withdrawals via bKash, Nagad, Rocket, or Upay;
• Support communications — when you contact our team via live chat, providing your name, account details, and the content of your query;
• Platform usage tracking — automatically recorded as you navigate the site, play games, or place bets;
• Cookies and similar technologies — detailed further in Section 6 of this Policy.

4 How We Use Your Data

tk669 uses the personal data we collect for the following purposes, each grounded in a lawful basis for processing:

• Account administration — creating, managing, and securing your tk669 player account;
• Identity verification — confirming your age (21+ requirement), identity, and residential address in compliance with our KYC obligations;
• Transaction processing — receiving deposits in BDT via mobile wallets and processing withdrawal requests to your registered payment method;
• Customer support — responding to your queries, complaints, and support requests through our 24/7 English-language live chat service;
• Responsible gaming — monitoring usage patterns to identify potential problem gambling behaviours and applying any self-exclusion, deposit limit, or time-out tools you request;
• Fraud and AML prevention — detecting, investigating, and preventing fraudulent activity, money laundering, and prohibited conduct on the platform;
• Legal compliance — meeting our obligations under anti-money laundering, record-keeping, and other applicable international regulatory frameworks;
• Platform improvement — analysing aggregated, anonymised usage data to improve the tk669 platform, game selection, and user experience;
• Marketing communications — sending you relevant promotional content about tk669 bonuses, BPL cricket betting markets, tournaments, and seasonal offers, strictly only where you have provided explicit consent to receive such communications.

tk669 does not use personal data for automated decision-making that produces legal or similarly significant effects on players, other than in the context of fraud detection systems which flag accounts for human review rather than making final determinations automatically.

5 Sharing Your Data

5.1 Service Providers

tk669 shares personal data with carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These providers include:

• Identity verification and KYC technology providers;
• Payment processing intermediaries facilitating BDT transactions via bKash, Nagad, Rocket, and Upay;
• Fraud prevention and anti-money laundering screening services;
• Live casino game studio providers (including Evolution Gaming, Pragmatic Play Live, and Ezugi) who may process technical session data;
• Customer support platform providers hosting our live chat infrastructure;
• Cloud hosting and data storage providers operating secured, access-controlled environments.

5.2 Legal Disclosures

tk669 may disclose personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where we are legally required to do so, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Such disclosures will be limited to what is strictly necessary and will be made in good faith in compliance with applicable legal obligations.

5.3 No Sale of Data

tk669 does not sell, rent, exchange, or otherwise transfer your personal data to third parties for commercial or marketing purposes under any circumstances. This commitment applies to all player data without exception.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the tk669 platform. They allow the platform to recognise your device, remember your session preferences, and collect usage data. tk669 uses both first-party cookies (set directly by tk669) and third-party cookies (set by our authorised service providers).

6.2 Types of Cookies We Use

• Strictly Necessary Cookies — essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without preventing you from using the platform.
• Functional Cookies — remember your preferences such as language settings and display options to personalise your experience.
• Analytics Cookies — help us understand how players navigate the tk669 platform, which game categories are most popular, and where usability improvements are needed. Data collected through analytics cookies is aggregated and anonymised.
• Marketing Cookies — used only where you have consented, to deliver relevant tk669 promotional content. You may withdraw consent at any time.

6.3 Managing Cookies

You may control cookie settings through your browser's privacy settings. Blocking all cookies may impair the functionality of the tk669 platform, particularly features that require authentication. For guidance on managing cookies in your specific browser, consult the browser's official help documentation.

7 Data Security

tk669 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• All data in transit between your device and our servers is encrypted using 256-bit SSL/TLS protocols;
• Data stored on our servers is encrypted at rest using AES-256 encryption;
• Access to personal data systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication;
• Regular internal security audits and vulnerability assessments are conducted to identify and remediate potential weaknesses;
• Our infrastructure is hosted in ISO-certified data centres with physical security, redundant power, and fire suppression systems;
• Security incident response procedures are in place to detect, contain, and notify affected parties in the event of a data breach, consistent with internationally accepted timelines.

While tk669 takes all reasonable precautions, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account credentials and for ensuring that you access the platform only from trusted devices.

8 Data Retention

tk669 retains personal data only for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable legal, regulatory, and compliance obligations. The following retention periods apply as standard:

• Active account data — retained for the full duration of your account's active status;
• Transaction and betting records — retained for a minimum of five years following the date of the transaction, in accordance with AML record-keeping requirements;
• KYC and identity documents — retained for five years following account closure or the date of the last regulated activity;
• Support communications — retained for two years following the date of the interaction;
• Marketing preference data — retained until you withdraw consent or close your account, whichever is earlier;
• Technical and usage logs — retained for up to 12 months, after which they are aggregated and anonymised.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in a manner that ensures it can no longer be attributed to an identified or identifiable individual.

9 Your Rights

tk669 respects your rights in relation to your personal data. Depending on applicable law, you may exercise the following rights by contacting our support team via live chat:

• Right of Access — request a copy of the personal data tk669 holds about you, including the categories of data processed, the purposes of processing, and any third parties with whom data has been shared;
• Right to Rectification — request that inaccurate or incomplete personal data be corrected or updated;
• Right to Erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction — request that we limit the processing of your data in certain circumstances, such as where you contest its accuracy or object to processing based on legitimate interests;
• Right to Data Portability — request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider;
• Right to Object — object to processing of your data for marketing purposes or processing based on legitimate interests; and
• Right to Withdraw Consent — where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children & Minors

The tk669 platform is strictly intended for individuals who are 21 years of age or older. tk669 does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person below the minimum age requirement, we will immediately suspend the relevant account, delete the associated data, and forfeit any balance held in the account.

If you believe a minor has registered on the tk669 platform, please report this to us immediately via live chat so we can take appropriate action. Preventing underage gambling is a core commitment of tk669's responsible gaming programme and applies across all player markets including Bangladesh.

11 Third-Party Services

The tk669 platform integrates with third-party game providers, payment processors, and technology partners to deliver a comprehensive betting and gaming experience. These third parties operate their own privacy policies and data processing practices, which are independent of this Policy. tk669 is not responsible for the privacy practices of third-party providers.

Third-party game studios such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi may process technical session data necessary to deliver their games. This processing is governed by their respective data agreements with tk669 and by their own published privacy notices. tk669 ensures that all third-party providers engaged for the Bangladesh market have appropriate data protection commitments in place before data is shared with them.

The tk669 platform does not contain links to external websites outside of the tk669 domain. Users should exercise their own judgement and review third-party privacy notices independently when interacting with any external services.

12 Policy Updates

tk669 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When a material change is made to this Policy, we will notify registered players via email or an in-platform notification at least 14 days before the changes take effect.

The date of the most recent revision is displayed at the top of this Policy. Continued use of the tk669 platform after the effective date of any updated Policy constitutes acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and close your account prior to the effective date of the revision.

We encourage all players to review this Policy periodically to remain informed about how tk669 protects their personal data. Historical versions of this Policy are available upon request by contacting our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk669 handles your personal data, please contact our Data Support team through any of the following channels:

• Live Chat: Available 24/7 inside your tk669 account dashboard — the fastest way to reach us;
• Email: [email protected] (plain text — not a clickable link) — responses within 2 hours during Bangladesh Standard Time (UTC+6) business hours;
• Response language: All data-related communications are handled in English.

tk669 takes all privacy enquiries seriously and is committed to resolving concerns in a timely, transparent, and respectful manner. Your trust is the foundation of everything we do at tk669.